RS
Rene S

1 reviews | Active since Dec 2016

01 Feb 2017, 09:11

NO WORDS FOR THE DISGUSTING SERVICE - WAKE UP VODACOM

<p>this is now my third report on hellopeter - because VODACOM just does not get it!! emailed the CEO, and still nothing has been done!! Just wondering if he can actually read emails!! ********** - the big question is do YOU as the CEO actually care - as long as you are getting your money from all of us?? Vodacom sorted out one problem, but now there's a new one!! they switched my sons phone back on AFTER THEY cancelled it due to a mix up on their side, only to find this morning that they did not load his data - WHICH WE ARE PAYING FOR!!!! i would just like ONE month that things run smoothly!! BUT not with VODACOM!!! they just cannot seem to do anything right!! if ANY other business treated their customers the way VODACOM runs their business, they would have to have closed their doors long ago!! Vodacom - I think you need to look at your computer SYSTEM and your staff You don't deliver what you promise, and we all sign a binding contract!!! YOU are in BREACH, and should be taken to court for this, ITS TIME VODACOM THAT YOU STEP UP and deliver what you advertise!! Firstly you are ripping the South African public off with your charges - other countries in Africa pay far less for their airtime and data, secondly your service is shocking!! I want our contracts sorted out once and for all, SOMEONE get back to me urgently, you - VODACOM think because someone phones me and sorts out half our problem they think not to come back and sort out the rest!!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team