No words for the constant LIES

Good morning I bought 2 cellphone on contract from voda 4 u constantia Cape town on the 25 October 23. After 16 days about the 1 cell phone did not charge. I went in to store on 10 November 23 and it was sent for repairs.I have spoken to 3 managers kylin natalie a d now Dennis from the store. 1. The wrong information was captured by the technical person. 2.Job numbers varied 3. No reverse calls always have to all instore. 4. Payment was demanded 2 occasions from the technical department despite telling the technical guy not what was initially wrong with the phone. 5 Manager insists I forget a out the quote sent. 6 Refusal to let me speak to area manager or owner of store. 7.Cell was faulty from beginning and they knew about it. 8. 4 new parts added to a cell phone not even 1 month old. 9.Policy dictates 7 to 14days for repaird wants me to accept after been in repairs from 10 November 23 returned to store last week Wednesday or Thursday. Tired of lies from store just need a new phone or cancelled my contract. Spoken to almost everyone except the CEO . Is this how vodacom treats customers over 16 years of service. Need help I have been debited already still no use of the so called brand new cell phone. Just need this matter sorted Any advice to assist a loyal client