No Words

I wish I could give a 0 star rating. This is my 3rd Hello Peter complaint in 6 months about the same issue that is still not resolved. Vodacom royally messed up my upgrade last year in terms of misrepresentation and non disclosure which led to Vodacom doubling my monthly installment. Since then Vodacom have taken back my device to issue me a new one, but that was beginning of March. I have still not received my new device or my new watch. Vodacom promised me a new device and watch, which was never dispatched. I found this out by continuously following up as I had 0 feedback. It was then said that the phone promised to me is dead stock and as such no longer available. They then tried to downgrade me, to which I declined. The 2nd device they then promised me was also never dispatched due to no stock. This also was only relayed to me after I followed up countless times as they don't give you feedback. They had confirmed to me in their calls that they are always saying is recorded, that their new stock had arrived and will be processed and dispatched to me. After that I heard no feedback. Yesterday after 3 follow ups again, they contacted me and advised there is no stock of that device. After they confirmed their stock arrived??? If I had not followed up again, I still would be in the dark. Vodacom consultants have 0 regard for their clients and are only interested in debuting your account every month. It has been 6 months of this fight with Vodacom, and 2 months of me being without my phone. Yet they phone you and promise you things that they don't even have, and cannot get. All they say is "Sorry, our team is busy with your query". One of Vodacom's client care supervisors/consultants, Kuneshini, was told to update me, instead she doesn't even have the courtesy to contact me directly. She emails someone else to do it and cc's me. There are literally no words to describe the service from Vodacom.