No words can describe how useless Vodacom is

Vodacom Village Mall ********* and useless Long story need to keep it short. Did upgrade now in the beginning of May 2025. Mister Hotshot Keabefswe Lerumo assist me.Contract on my name but wife has handset and paiying contract.While doing the upgrade he asked me if I want to continue wit the data bundle contract that was added to my normal cellphone contract.Said to him I have no idea what he is talking about I never took out such a contract.He said to me when I upgraded this cellphone contract previously at The Reds Mall in Centurion that this bundle data bundle contract was also renewed with the cellphone upgrade.Say to Mister Hotshot that I do not know anything about this data bundle contract and ask him to get the upgrade docs for me from the system so that I can see what is going on.I have never taken a data bundel contract .I asked him to cancel this immediately and to send query to Vodacom to sort .this nonsense. He then said he did cancel this data contract and will only send query to Vodacom on Monday and they will get back to me on Thursday which Vodacom never did.The next week Friday I went back to Vodacom shop Village Mall and then Kamogelo Mathibedi assist me.Told him about my query and he said it was not send to Vodacom by Mister Hotshot. He also told me that this data bundle was added by him at this Vodacomship.Say to him it could be because we have Vodacom a Fibre contract and in October 2023 the Fibre line was off for a few days in Melodi and we had to come to the Vodacom shop to buy a once off data bundle because we were blocked on our phones to buy more data.We bought a once off data bundle and he then made it a reoccurring without our knowledge. Ask him for the documentation where I signed for the data bundle contract and he said that there is no paperwork for it,it was just added to the cellphone contract this is unbelievable that he could do that with out our concent as we only asked to buy a once off data bundle as our Fibre line was off.He then locked a query for us so that Vodacom can investigate this Bull****. Vodacom came back 6 days later and said to us that they have closed the ticket and they are not going to refund us because we have used the data bundle every month. We need to go back to the Vodacom shop to query it with them. Went back to Vodacom Village Mall and Mr Hotshot Lerumo is there again.He tells us that Kamogelo Mathibedi is not there and is on a week's leave and we need to speak to him so we need to come back in a weeks time.Say no will not except this nonsense surely he can help us he has a real attitude problem ,I then asked to speak to the manager. Agrinetu Mamonon then assist us.She took all the details and went into their company computer system and said to us that Vodacom has closed the query and they are not going to refund us because we used all the data every month from the time we took out the bundle contract.Told her the whole story again about the Fibre that was off and we only bought a once off bundle and didn't take a contract but Kamogelo added it to my cell contract only realized it now when I upgraded. I never took a data bundle contract and I want proof that I did it.She then said there is no proof ,the data,bundle is just added verbulary, this is unexceptable how is that possible. Asked her to check each month statement I want to see if this data bundle was used.Vodacom system was off so she could only showed as May month data usage. It showed that 11 gigs were used of the phones data.Said to her that this is impossible as we are nearly all the time at home and we use the unlimited data on our Fibre line we use cellphone data at a minimum. She then took the phone and said the the wifi and the phone data is on at the phone so if we are at home and the Fibre line dips it will go over to the phones data and then uses the phones data The phone does it automatically it moves between the Fibre line and the phone data which ever has the strongest signal.This is unbelievable we never new that so how much phone data have myself and family lost because the Fibre,internet is up to ****.So then surely the data on the data bundle was used each month because of the poor signal from the Fibre internet line at my home.I am very unhappy about this. I have waisted so much of my personal time sorting out this nonsense from Vodacomshop Village Mall.I can't believe I that I have upgraded with this useless company again .Your Fibre internet is up to **** and that is where it all started.It is extremely bad dealing with Vodacom and their useless personnel.I will be canceling my Fibre contract in,the next,month and this will be the last time that I will extend or upgrade any of my cellphone contracts.