No Words

One Day about two months ago I suddenly realised that my call line identity had been deactivated. Apon querying whats going on I was advised that my number had been allocated to a new contract taken out by a different customer.

It is now almost 2 months later having spoken to, in order, Thandeka at Customer Service, Mpho at customer service who actually helped get my number back to prepaid but the person who actioned it forgot to transfer the number back to my name under ref # ***, Coniah not sure of the spelling at contracts, Kerin at contracts, Rethabile at Customer service who was adamant that assured me that all I needed to do was contact ***** Disputes and it will be sorted.

I was then assisted by Keabetswe Lerumo whom I visited at our local outlet before contacting the call centre who advised that there was nothing he could do, to complete the form and sent it to ***** Disputes.

I then received a response from Thavho who advised that it is not a ***** related query and to contact customer care. I responded to Thavho explaining the above and it is 2 days now without a response.

I hope this direct my issue to someone who can resolve my issue as I am being severely impacted by this. Sometimes my data is no longer active, not knowing who is calling me and not knowing when my data is going to disappear really creates exciting experiences.