No Words

I posted a complaint on the 23rd December 2015 with regards to a copy of my Vodacom contract that I am struggling to get since the 21st December 2015 up until now. Allister from Vodacom phoned me the same day as the report was logged, afterwards posting a note on Hello Peter that issue has been attended to and basically resolved. The issue has not been resolved. I still waiting for a copy of my contract as promised and no one from Vodacom has phoned me - it seems that Vodacom customer care services are not allowed to pick up the phone to call awaiting customers to resolve an issue. Sms with no contact details. It is strange that a supplier will walk the extra mile to get a sale but as soon as you are signed up you are being put in a corner at the lost and forgotten until they want money out of you and Phone you (not sms) to upsell their product. Disappointed! Just more of a motivation not to renew my contract when it expires in May this year.