No word for bad service

This is my last time I'm trying. If I can't get service this time I will go to Icasa and cc the CEO in as Vodacom is pathetic. 2 weeks and still no feedback on a complaint on our line that we confirmed ***** is happening. Phoned everyday of the week to have effidence that we tryed just to phone this morning for a team leader Thabile to confirm that she can't see the query. You are steeling our money as we can't use our data due to the ***** but you keep on taking or money. So thanks to all the agents, team leaders and Managers for not doing your jobs and Vodacom can be proud of you as you provided the non service to us and this made us furious so this is why we are reporting this to Icasa.