No WiFi Service over a week now

Item: Vodacom
Rating: 1
Author: Sithembile N

I will never recommend vodacom to anyone, prior to this contract I had a cell c contract and I never even had 1 issue compared to the number of issues I have experienced with Vodacom. Their service is down in the dumps. I regret taking 3 contacts with them and will not be renewing any of them.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Apr 2023, 11:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply01 Apr 2023, 11:17

Official

Sithembile N's updateReviewer Update

01 Apr 2023, 11:49

Your automated responses are insulting when no action follows. It shows exactly how you don't care for your customers.

Sithembile N's update01 Apr 2023, 11:49

Reviewer Update

Your automated responses are insulting when no action follows. It shows exactly how you don't care for your customers.

Vodacom's replyOfficial

01 Apr 2023, 16:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Apr 2023, 16:29

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team