No wifi reception yet i pay every month for data that i cant use when working from home

I have a data contract with vodacom, the number in question is ***.

Today i called vodacom with two issues concerning this contract number.

First issue was that there is an unexplained way that my data was depleted between the 10th and 14th February 2021,i asked that they check for me data usage, as i wasn't using my data out of the ordinary, i was at work and i did normal things like checking emails and social media apps, things that i normally do with my data. I receive 10Gigs of data every month and it carries me month to month without being depleted. When i check my data usage on my phone it confirms that the only day i excessively used my data was on tge 7th where my 2yr old was watching cartoons on Facebook. Which took 2gig of my total of 10Gigs. I am ok with that, the issue is now on the 10th February, i get an sms that i am left with 8gigs, i am fine i dont dispute. I go to work, all of a sudden on the 14th i get an sms to say my data is depleted, how i ask, they cant explain. Second Enquiry was that i want to cancel my vodacom data contract because when i am working from home in Trichardt, Secunda Mpumalanga, i dont get wifi reception, i have to ask my husband for his MTN rooter so i can get work done. They say no they will charge me R4000 for pre-mature cancelation fee. Like how? When i dont receive reception. Even with my vodacom main line *** i get dropped calls, no network, they call me at work when m working from home, they cant reach me. I get notified that i missed a call but my phone never rang but its switched on. I now depend on my other network number to make calls or receive them. This is soo frustrating.

I have two references numbers:*** and *** (but this one the other consultant said she cant see it on the system, maybe its non existant, i was given by Nthanganedzeni when i enquired about what happened to my day on the 10 to 14 February 2021,she gave me that as a reference, was she lying to me just to get me to hang up? I don't know, anything is possible here.

Now vodacom please help me, because it seems ike the only way to get help is to seek it here.