No WiFi, no service, no one cares! Killing my business

When will I have internet? I’ve asked for a MANAGER to contact me?!? Are you telling me there is NO management at Vodacom or that they just outright refuse to speake to customers

Hello VODACOM,

This is to formally complain about the service at Vodacom, I have complained on Facebook, Hello Petter, and I have called in countless times to ask to speak to a manager, whom the call centre agents say they put me through to after screaming for one, but honestly to me it sounded like I was just put through to the agent next door to appease my request.

We have been struggling with this Wifi since early Monday Morning. The minute I realised It wasn’t working I called in. Each time I call in I’m on the phone with your people for at least 20min. The backstory here is: We have app**** for a change of ownership more than 40days ago due to the owner of the account having passed away.

We logged this call on Monday, asked if it had anything to do with the account or change of account because we have filled in all the document and had done and eft and we were told the account was up to date.

Your people told us a fault had been logged with Vumatel that morning, and they were waiting on them now. We waited 3 days with no change, because I know how useless your staff is I contacted Vumatel myself, they told me directly the ticket has been cancelled by VODACOM.

From Monday I have been calling and emailing for updates only to be told we are waiting on Vumatel. Today I called into to your people AGAIN, because you at Vodacom, nor your managers will EVER pick up the phone and call me back to help me with an account we are paying for but have no connection at all! I on behalf of the account holder with all the necessary information have to call in and beg for service and updates everyday!!!

Anyway, I called in today to receive the same statement from one of your call centre people “ It’s sitting with Vumatel Mam”. And it isn’t, so I then explain it isn’t and that Vumatel has said Vodacom cancelled the ticket, She says to me Cancelled what? Like I’m lying to her. I explain AGAIN, Vumatel has picked up the ticket has been cancelled by VODACOM. A minute later the call centre agent says to me "oh mam your account has been deleted due to non Payment.” I’m asking all the obvious questions like, why wasn’t I alerted of this on Monday, why hasn’t our change of ownership been recorded, why has our payment not been recorded? All the while she keeps repeating that the account has been deleted due to non-payment over me as I’m speaking. I then asked to speak to a manager 10 times, screamed it even and was just spoken over by the consultant, repeating the same thing.

We submitted the forms for change of ownership 40 days ago and we have PAID our monthly fee via EFT, we have done EVERYTHING required of us to ensure our line stays ON and Vodacom EMPOLYEES have no idea what is happening with our account, three days have been lost and my business is SUFFERING.

This internet issue is is grossly affecting my business, adversely! That is why we, in ADVANCE did everything that was required of us to ENSURE this service continues to work properly. I have YET to receive a call from a manager regarding VODACOM'S BLUNDER here, no one there seems to care about me or my business despite Vodacom advertising all over social media that you care about our businesses.

I’ll give you until 12pm today to call us and to sort this out before I post the above on Facebook & Hello Peter because that seems to be the ONLY time you do what you’re supposed to regarding our account and I’d love to warn my 5000+ followers on FaceBook against signing up with Vodacom Fibre because they have a right to know how disgustingly lax this service is.

I want something done! I want something to come of this complaint, things NEED to change at Vodacom!

Following this, someone called my landlord today and said she either needs to open a new account or call legal herself, this is after on the 6th of September she had called in and gone to vodacom to tell them her husband has passed and asked for the account to be moved.

TODAY she goes into VODACOM and Vodacom says they can’t help her with Fibre in store she must call in, Both of the number were unavaliable and we all know how completely unhelpful the STAFF at Vodacom are! They then tell her she needs to apply for a whole NEW line!!! Which we will wait a WEEK for.

This service is disgusting, It’s so sad to see that Vodacom in the face of loosing a loved one just drops you in ****, and this is not the first time their service has been completely lax!! I CALL on VODACOM MANAGEMENT to pull up their socks and take responsibility here, sort out the account please. How many days do you NEED? She called in the 6th of September, PAID the account for October and we’ve been told to just apply and wait for a new fibre account?

This is ********.