CM
Charity M
1 reviews | Active since Mar 2018
07 Jun 2022, 06:41
No wifi connection since 02/06/2022 and Vodacom not reluctant to resolve the issue.
I haven't had internet connection since 02/06/2022 and I have been contacting vodacom on a daily basis without any assistance. They say the package I upgraded to is not compatible with my device, but the question is how was I supposed to know and why didn't the consultant probe further so as to mitigate all this inconvenience. I am really disappointed in Vodacom and its staff for not being so proactive when it comes to resolving clients queries. On the 06/06/22 early morning I spoke to one of the customer service agents and her manager who promised a resolution by end of day, however the issue is still not resolved. Vodacom service is very pathetic when it comes to queries everyone drags their feet.
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Replies (3)
Vodacom's replyOfficial
07 Jun 2022, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2022, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Charity M's updateReviewer Update
07 Jun 2022, 23:04It's funny that you proudly say your records state that an upgrade reversal has been done yet my sim card is still not registered on the vodacom network. Are you aware of the inconvenience you are causing me with your incompetence and laziness. I am very frustrated and I truly am not willing to pay you guys this month after the turmoil you have subjected me to. I need a human being to contact me by earliest tomorrow and get my wifi up and running otherwise I will take this further. Your service is pathetic.
CM
Charity M's update07 Jun 2022, 23:04
Reviewer Update
It's funny that you proudly say your records state that an upgrade reversal has been done yet my sim card is still not registered on the vodacom network. Are you aware of the inconvenience you are causing me with your incompetence and laziness. I am very frustrated and I truly am not willing to pay you guys this month after the turmoil you have subjected me to. I need a human being to contact me by earliest tomorrow and get my wifi up and running otherwise I will take this further. Your service is pathetic.
CM
Charity M's updateReviewer Update
07 Jun 2022, 23:11Your service is appalling, my issue is still not resolved. My sim card is still not registered on the network and I don't have wifi connectivity. Query number ***. I'm giving you until 10am tomorrow to resolve this issue otherwise I'll take this further.
CM
Charity M's update07 Jun 2022, 23:11
Reviewer Update
Your service is appalling, my issue is still not resolved. My sim card is still not registered on the network and I don't have wifi connectivity. Query number ***. I'm giving you until 10am tomorrow to resolve this issue otherwise I'll take this further.