KB
Kurt B
1 reviews | Active since Jul 2022
15 Jul 2022, 17:18
No Wi-Fi for 24 hours with no feedback
Terrible service . Wi-Fi went of on Thursday midday logged a call no feedback. I called Friday evening only to be told Vodacom is still in there time frame to resolve the problem I just need to wait as Openserve deleted my line.
I am doing work from home and now sitting without internet for 24 hours and was told they will sort it out next week. Managers don’t call you back
Poor service I am changing all my contract to different service provider after 15 years
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Jul 2022, 12:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2022, 12:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kurt B's updateReviewer Update
18 Jul 2022, 15:33Sies - terrible service 5 day without fibre !!!!!!
Still no call from any manager or technical team. I called now and was told I must just wait ????? It will take another 48 hours .
Hope people see this post and never use Vodacom as I will tell everybody I know not to use Vodacom fibre!!!!!!!!!!!!!!!!
No customer service - Sies
Still no call from any manager or technical team. I called now and was told I must just wait ????? It will take another 48 hours .
Hope people see this post and never use Vodacom as I will tell everybody I know not to use Vodacom fibre!!!!!!!!!!!!!!!!
No customer service - Sies
KB
Kurt B's update18 Jul 2022, 15:33
Reviewer Update
Sies - terrible service 5 day without fibre !!!!!!
Still no call from any manager or technical team. I called now and was told I must just wait ????? It will take another 48 hours .
Hope people see this post and never use Vodacom as I will tell everybody I know not to use Vodacom fibre!!!!!!!!!!!!!!!!
No customer service - Sies
Still no call from any manager or technical team. I called now and was told I must just wait ????? It will take another 48 hours .
Hope people see this post and never use Vodacom as I will tell everybody I know not to use Vodacom fibre!!!!!!!!!!!!!!!!
No customer service - Sies
KB
Kurt B's updateReviewer Update
19 Jul 2022, 08:32Still call or Wi-Fi No service
Was told yesterday when I called waiting on back office.
Had to call in again now and was told different story from yesterday . They still waiting on back office to give feedback.
No communication Vodacom very in professional no managers available .
Don’t use Vodacom fibre !!!!!!!
Was told yesterday when I called waiting on back office.
Had to call in again now and was told different story from yesterday . They still waiting on back office to give feedback.
No communication Vodacom very in professional no managers available .
Don’t use Vodacom fibre !!!!!!!
KB
Kurt B's update19 Jul 2022, 08:32
Reviewer Update
Still call or Wi-Fi No service
Was told yesterday when I called waiting on back office.
Had to call in again now and was told different story from yesterday . They still waiting on back office to give feedback.
No communication Vodacom very in professional no managers available .
Don’t use Vodacom fibre !!!!!!!
Was told yesterday when I called waiting on back office.
Had to call in again now and was told different story from yesterday . They still waiting on back office to give feedback.
No communication Vodacom very in professional no managers available .
Don’t use Vodacom fibre !!!!!!!