No whats app and bbm. Vodacom

Good morning. I am asking for your help re my cell phone. I get about 6 smses from Vodacom every month, your R59 is due on the 16th of the month. So I make absolutely sure there is enough money in the account. This month it went off, and within say 2 hours, hey presto no Whats App or BBM??? I have had chats with Vodacom Staff who are extremely helpfull but says they cant help as the matter is with an Engineer????? I copied and pasted my Facebook to Vodacom to you ...Good morning. I am now trying via fb for help. The staff at Vodacom that phoned me back were very nice and tried to help and were very apologetic. My R59 that was due on the 16th were deducted, and since then I dont have any whats app or bbm facilities. The matter has been escelated to the Engineering Department? I have received two sms,s saying that my BIS connectivity query is currently in hand with our engineers.We will notify you via sms once the problem is resolved.Randall October.I am just at a loss that an Engineer cannot solve this problem, which apparently, I am not the only person experiencing this problem? SURELY, SURELY THERE IS AN ENGINEER WITH THE KNOWLEDGE TO HAVE THIS FIXED? Every month I get ma