No way to report cloned sim card on their customer care

Item: Vodacom
Rating: 1
Author: Sarah M

My husbands sim card has been cloned and there is no way to report it on their customer care.

In a country rife with ********s it's super easy to do a sim swap just go buy a sim and ask them to swap it to the persons number.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

15 Feb 2025, 12:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Feb 2025, 12:11

Official