VA
Verna A
1 reviews | Active since Jan 2010
13 Apr 2019, 01:00
No Way to Contact Vodacom
Currently in the USA. Contract ended in March but service supposed to continue on monthly basis. Stopped receiving SMS's on 7 March. Want to get this fixed AND renew contract but... cannot contact Vodacom. Have only sms roaming so cannot call support. Tried asking online agent, but was told to send email to customer service. Sent email and now getting only computer-generated responses. Tried to access tech help via website, but keeps crashing with Error code N/A! NEED 10 digit telephone number to call from US telephone.
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Replies (2)
Vodacom's replyOfficial
13 Apr 2019, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2019, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Apr 2019, 14:35Dear Verna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply15 Apr 2019, 14:35
Official
Dear Verna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)