No way to contact and site inefficiency

<p>Hi,</p> <p>So I go onto the website to get information about an ugrade due on one of my numbers. First of all the website is not user friendly at all. Secondly, the specifications provided for the phones I chose to compare, are either totally wrong, or a new phone was invented! Wanting to be sure of what I'm going to get, I phone the call centre... I go through the whole process before being able to speak to someone and when my call is finally answered, it gets dropped in my ear!!! The lady I spoke with next, I think Neliswa, was very helpful and patient; me being frustrated already. She transfers me to the Upgrades department and I get through to another lady who says I'm back at Customer Care!!! So finally I get to Upgrades and the gentleman I was speaking to started speaking. Whilst confirming the number etc., ANOTHER call is dropped!!!</p> <p> </p> <p>You know, if you check my record, I've had bad calls in the past and I've always kept to myself. But I've also always been telling everyone to get their phone contract from Vodacom and I'm not sure AT ALL anymore!!!</p> <p> </p> <p>I want someone, ONLY ONE PERSON, to help me with EVERYTHING!!!</p>