FP
Freddie P
1 reviews | Active since Sept 2019
20 Sept 2019, 04:17
No way to cancel a ****** sim and device after hours.
I have in general been very happy with Vodacom for the last year, but last night I was ****** while out cycling, and my phone was ******. I have been up and down the vodacom website using different browsers to try and block my ****** simcard and phone. Links don't work, endless redirects. It seems impossible to do it online. That failing I called customer care. Loads of useless options, always experiencing high call volumes, and then getting a message to rather use the self help options such as their website. This is terrible customer service from such a large company. Don't think I will use them again for my next contract.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Sept 2019, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Sept 2019, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FP
Freddie P's updateReviewer Update
20 Sept 2019, 08:30Just note that my phone is now ******, so I need to go do a sim swap. Thanks for the reply though. Much appreciated.
FP
Freddie P's update20 Sept 2019, 08:30
Reviewer Update
Just note that my phone is now ******, so I need to go do a sim swap. Thanks for the reply though. Much appreciated.
Vodacom's replyOfficial
30 Sept 2019, 11:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply30 Sept 2019, 11:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
FP
Freddie P's updateReviewer Update
30 Sept 2019, 11:24Just a note. You told me that I should use your social media channels in future if I need assistance. Please state this on your website, or better yet, ad it as an option on your site. This issue was resolved by myself going to the vodacom store the next day. Thankfully the people that stole my phone didn't use my sim in that time.
FP
Freddie P's update30 Sept 2019, 11:24
Reviewer Update
Just a note. You told me that I should use your social media channels in future if I need assistance. Please state this on your website, or better yet, ad it as an option on your site. This issue was resolved by myself going to the vodacom store the next day. Thankfully the people that stole my phone didn't use my sim in that time.