1 reviews | Active since Apr 2015
No way i am paying my bill now
About a year ago, one afternoon both my Vodacom contract phones was cut off by Vodacom. Thinking nothing of it i called Vodacom and i was told that i have reached an account limit of R3600 for data use, where they have then cut off my contract until the amount is paid up. There was no warning sent to me to tell me that my account was so much and that i have used so much data. <br> Recently one of our Directors of the company i worked for asked me for advice as he got the same invoice of high data usage with explainable times of the night on his detailed statement which reached almost R4000.<br> After reviewing his tablet's internet usage there was no way he could have used all of the data Vodacom has stated he had been using.<br> I then did some research to see if anyone else had the same problem...and guess what i found...we are not the only ones!!!<br> There are numerous complaints on the Internet, all people with EXACTLY the same problem as me and my Director. Data charges invoiced, but never used and the amounts of data used is ridiculous.<br> I will fight this and investigate this further.
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
