1 reviews | Active since Nov 2016

09 Nov 2016, 13:49

No way forward

<p>Ive been using vodacom for the past 10 years if not more. Recently upgraded and a few days after that as soon as I ipload any data it just disapears within a minute withou me using it. I phoned vodacom lodged multiple complaints everytine they send me a msg saying it has been resorted but it hasnt. I webt to voda shop nobody can assist they sit next to me when I upload and se that it doesnt get uploaded. Ive spent more than R500 on airtime that is floating atound. One guy tried to assist at call centre and saw tht im not using any of my data that ive been uploading and vodacom only gave me 250mb. I still cant access it my internet does not want to work. We even dis a sim swap that also did not work. I do not know what is happening and vodacom seems not to care at all or try to assist me.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team