1 reviews | Active since Oct 2017
No Warning Data Depletion and Missing Airtime
After 1 GB and R170 airtime, you decided that you can just use my airtime for your data.
Without any warning my bundle was depleted (without me knowing) and then you went over and used my R170 (paying out of bundle rates). That R170 was for another bundle but you fot it before me.
You always spam me with "you have less then" or " bundle on ... has been depleted" giving me a USSD option to buy more. That's technically called *****ing.
After R1500 on Data bundles alone this month it's now confirmed where my data is going.
Just so you know this is the last time you will get R1500 out of me. I chose the option to get uncapped Wi-Fi and have change left with the amount I spent on Data.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
