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ockie O

1 reviews | Active since Sept 2014

07 Mar 2023, 12:05

No voucher received from Vodacom.

Again, nothing if Vodacom promise please don't believe a word. You know when I was 5 years with Vodacom, they did much more for me than now 22 years later. I did report this because you can't email Vodacom this is the only way, and I bet tomorrow they will post that the problem is solved. Like I said before in Nov last year I upgrade 3 contracts at the same time I got about 7 contacts currently but when I was busy with the 3 in Nov the lady told me I am such a very good customer that she is going to send me a gift voucher and I was glad but nothing happens when I inquire about it they told me I will receive it after 3 payments now after 5 payments still nothing. A lady did call me at a bad time and ask me on which contract am I supposed to get the voucher and I ask her how I should know she upgrade 3. So, she sends it to the voucher department witch I think is in the Ukraine because still nothing.

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team