No Voucher - No Refund

Hi there

I purchased a voucher for the value o R 300 on 9 February on the today VodaPay app(Colchaccio) To date I have not received my voucher. The person that I spoke said the voucher was cancelled but could not give a reason why!

I was asked to submit documents - Chatted to Lerato, Mattebello, etc

Received a reference number - EC-1LQ9-37QW4G. A Xander eventually responded to my email asking Zwele to investigate the issue....BUT TO DATE....NOTHING HAS BEEN DONE.

PLEASE CAN THIS BE SORTED!!!!!!! ASAP!