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Enoch R

1 reviews | Active since Apr 2015

06 Dec 2019, 16:45

NO Voucher

I received my order today and it did not contain a voucher to claim as agreed upon and as received through an sms. It's frustrating when I call the lady tells me she cannot assist me so I sent an email to ***. Ticket reference is 54856.

All my contracts I have with vodacom, I have never received such poor service and to think I have never skipped a payment when it's due is shocking when you receive such service now.

Invoice number is K***.

0
Replies (2)
Vodacom
Vodacom's reply07 Dec 2019, 13:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ER
Enoch R's update29 Dec 2019, 12:47
Reviewer Update
Good day

I received a call from sales/admin mid December confirming that the voucher will be sent in January. Subsequent to this I got a call on 24 December 2019 @8:35am stating that the voucher was sent to RAM for delivery on 17 December. I have not received anything or any sms up to today.

I decided to call again today and spoke to Wandile in sales dept who seem not to know anything about the voucher for the Samsun LED TV deal.

I do not know who is telling the truth and who is not. I am receiving different reasons regarding this and I don't even know if I will get my voucher.

The admin team sent an email saying my ticket was closed with no explanation why it was closed as I have not received the voucher.

Please assist on this, it's really getting frustrating.

Thanks in advance.