No voicemail for new customers

I contacted to Vodacom to find out why i am unable to set up my voicemail on a phone that I purchased last year.<br> Gugu, the consultant that spoke to me basically told me that this is a technical problem with Vodacom from last year and that there is nothing further that can be done to sort the problem out.<br> She said that all new customers who tried to set up voicemail since November 2014 are unable to do so, and that she escalated the matter, and Vodacom has still not dealt with it.<br> I asked that my query be escalate, she gave bad attitude and cut the call on me.<br> This is not the level of service I expect from Vodacom - neither do I understand how anyone at Vodacom can find it acceptable to allow a problem that effects every new user to go by unoticed for over 4 months.<br> <br> I want my voicemail activated, and an apology from that rude call centre agent, who cut the call on me.<br> <br>