NO VODACOM VUMATEL FIBRE

I don't have Internet and WiFi from 10 November 2022. I contacted Vodacom Fibre and was informed that Vumatel was experiencing an outage. Vodacom gave me a Service Request Number SR 221115- 526130, I was asked to take pics of the back of the ONT Box with the Serial Number which I did and sent it to Mohau at Vodacom on the 21 Nov 2022. I contacted Vodacom on 23 Nov 2022 and was told that the ticket with Vumatel had been closed for no apparent reason. I was sent an email request on 23 Nov 2022 to send Vodacom pics of both sides of the ONT Box. This whole process is frustrating especially when paying for non service by the ISP.