AL
Annette L

1 reviews | Active since Jul 2016

25 Jul 2020, 08:18

No Vodacom Signal. Putting my life in danger.

Vodacom complaint Ref: ***. I am renting at a new address and cannot phone/ use my data from inside my place as there little to no Vodacom signal .

Your solution to my problem is for me to buy a Netgear Cel-Fi smart Signal booster. At a cost of R14,679.

You have had NUMEROUS complaints logged from other residents from the same area.

In one of your replies you state that your company is looking at improving coverage in our area, but cannot give a timeframe due to third party involvement.

That is your problem not mine. I am your client.

Enough of us have complained for you to put up something to improve my coverage at 21 Cannon Island Way, Marina Da Gama.

At times I need to walk out to the road to get phone call coverage. This completely compromises my safety as a single older woman living alone.

I wish to state that If I were to be attacked whilst in the road making a phone call due to no Vodacom coverage, I will have no option but to take legal action and sue Vodacom for not addressing my problem.

0
Replies (1)
Vodacom
Vodacom's reply25 Jul 2020, 11:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team