No Vodacom Signal for weeks - Suburb suffers

I have had no or very little signal for more than 3 weeks. My whole suburb of Randpark 2194 has the same Vodacom problem. Many of us have not only reported it, but the issue has been escalated. They send a ref number, & I even had a call fro 'another dept'. The result - nothing. This week with loadshedding, I have had no signal & no wifi at night. Not a safe situation for a pensioner like me, and the many others here. We can't even call our security. Test the base station!!! Please. It's been bad for years & years here. But the rain seems to have destroyed it. Why are you not consolidating complaints & realise it's the whole area?