JP
Janetta P
1 reviews | Active since Mar 2026
07 Mar 2026, 13:01
No Vodacom service
No service at all. They don't care, they close the complaint ticket and said the maintenance was done and it was not, waiting 10 days for fibre to be fixed, nothing, they don't care about giving a service
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Replies (4)0
Replies (4)JP
Janetta P's updateReviewer Update
07 Mar 2026, 13:17The ref nr that was closed is SR***
JP
Janetta P's update07 Mar 2026, 13:17
Reviewer Update
The ref nr that was closed is SR***
Vodacom's replyOfficial
08 Mar 2026, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Mar 2026, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
Janetta P's updateReviewer Update
08 Mar 2026, 18:21We still have no answer why a broken fiber cable can't be fixed since 25/2/2026.There are 50 people in Richards bay that have the same problem. Vodacom give no reason why it can't be fixed. They don't care to fix it. Please don't ever think of using this company. They are just incapable to deliver a service. They said they will contact me and it is just to smooth me, I will not recommend them to anyone, I just want to end my contract with as soon as possible. It is a nightmare.
JP
Janetta P's update08 Mar 2026, 18:21
Reviewer Update
We still have no answer why a broken fiber cable can't be fixed since 25/2/2026.There are 50 people in Richards bay that have the same problem. Vodacom give no reason why it can't be fixed. They don't care to fix it. Please don't ever think of using this company. They are just incapable to deliver a service. They said they will contact me and it is just to smooth me, I will not recommend them to anyone, I just want to end my contract with as soon as possible. It is a nightmare.
JP
Janetta P's updateReviewer Update
09 Mar 2026, 12:37Our internet was restored today 9.March 2026. I hope Vodacom will improve their service and communication lines to their customers in future, thanks
JP
Janetta P's update09 Mar 2026, 12:37
Reviewer Update
Our internet was restored today 9.March 2026. I hope Vodacom will improve their service and communication lines to their customers in future, thanks