No Vodacom Service

Dear Readers

I used to be a Vodacom Customer for many years, paying a contract fee of R 2 000 per month for the last couple of years for my Vodacom Contract (076 045 ****), another additional Vodacom contract for my mother's phone (082 710 ****) and my Home Vodacom Fibre Network.

My main contract was going to expire on 23 January 2026, and I tried to phone the Vodacom Retention department to negotiate a better Vodacom deal without taking a new phone, but the only service I got from the Vodacom Retention Department was NO SERVICE AT ALL!!

Nobody rep**** and phoned me back on the messages left; other times, I was kept on the line for 10 - 15 minutes, etc.

What a mission to try and stay with Vodacom as a loyal client, but without any service, I had no choice but to leave for Melon Mobile.

I requested an early contract cancellation and was informed to pay R 780, which I did. Vodacom then changed my SIM card from contract to prepaid to port my number to Melon Mobile.

I went into my Vodacom App, and understandably, my number (076 045 ****) will not appear under the Vodacom App anymore, but my mother's contract number (082 710 ****) should still appear under my name in the App together with my Fibre Contract and details, but I don't see my monther contract (082 710 ****) under my name in the Vodacom App.

Does this mean that Vodacom has also cancelled and terminated my mother's number (082 710 ****) and that I don't have to pay for this number anymore, or will you add the number under my name in my profile on the Vodacom app, as I cannot and will not pay for something which there is no record of under my profile!

So please let me know if you have cancelled my mother's number, and I thus don't have to pay for her contract anymore, or if you are going to charge me for the number, then you surely must add it under my profile?

I await your feedback. Kind Regards

Guess again what feedback I got then from Vodacom? U R Right! They cannot help me but I must speak to TOBI the BOT!! ***!! I want a HUMAN BEING To help and assist me!! Not a stupid BOT!