No vodacom service

Losing my husband is hard enough, but trying to get assistance from Vodacom has been nearly impossible. After visiting two different shops and making countless phone calls, I am still being asked to resend the same documents over and over again. All I want to do is buy out our contract and convert the number to prepaid, as my husband has passed away. Instead of receiving help, I keep being told there are system issues, that I’m speaking to the wrong department, or that the documents I already sent cannot be found. Each time I’m referred to another department, only to be told the same thing again. I am already dealing with the loss of my husband, and this process has added unnecessary stress during an incredibly difficult time. It should not be this hard to close or convert an account under these circumstances. Vodacom needs to improve the way they assist grieving families and ensure their systems and departments actually communicate with each other.