1 reviews | Active since Nov 2016

29 Nov 2016, 10:35

No Vodacom Reception in my Office!!!

<p>For the past couple of days, all of a sudden, there is NO Vodacom reception in my office!! I phone 111 Customer Service to report it AND it will take 7 - 14 days for someone to start investigating the problem!!!! We are currently entering the peak season and my business - Ceres Zipline Adventures - rely and VODACOM cellphone communication. So for 7 - 14 days my business cannot receive phonecalls - WHAT ON EARTH!!!! How must I be in a position to pay my cellphone account if I cannot receive phonecalls from my clients. VODACOM is pathetic!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team