NO Vodacom Reception!!!!

We are situated on a farm +-40km outside of Humansdorp, Eastern Cape. We have been struggling with Vodacom reception constantly for the past 2-3 months. Last week Tuesday (10/04/2018) I reported the lack of reception and provided 6/7 numbers on the Vodacom network. My reference nr. for the call: 1- ********** ********** A few days later I was contacted by a technician who confirmed my address - the address was for Hammanskraal! NOT where we are situated. This morning I phoned again to find out what progress was done? According to the lady at Customer Care, a Service Request takes up to 14 days to be completed OR acted upon! We have +-20 staff memebers on the Vodacom netword and we are losing business due to the lack of reception. One of our neighbouring farmes also logged a call 2 weeks ago, complaining about the same problem. No one has come back to us with any solutions / options! If this problem continues we will all be forced to switch to another service provider as we are losing business on a daily basis!