GM
George M
1 reviews | Active since Oct 2018
02 May 2023, 10:55
No vodacom network, in Paulshof
I don't understand how vodacom operates. You complain about an issue, they send you a list of emails saying they are attending to it and someone is going to call you. Today i received an sms saying this is my ticket number :
Dear Vodacom Customer. Your service ticket with reference number EC-1LVY-3C62L7 has been assigned to a support specialist for assistance. Thank you Vodacom
Within, 2mins of that ticket being opened its already been closed
Dear Vodacom Customer. Your service ticket with reference number EC-1LVY-3C62L7 has been closed. Thank you Vodacom.
Still nothing has been resolved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 May 2023, 11:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2023, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
George M's updateReviewer Update
02 May 2023, 13:18This is what you said after two weeks of no comms
Dear Customer
Thank you for your reply.
Kindly note we have escalated the matter to our Networks Team for further investigation and feedback/ resolution. You will be contacted directly by the team once the matter has been concluded.
Your network reference number is ***.
Apologies for any inconvenience this may have caused.
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for your reply.
Kindly note we have escalated the matter to our Networks Team for further investigation and feedback/ resolution. You will be contacted directly by the team once the matter has been concluded.
Your network reference number is ***.
Apologies for any inconvenience this may have caused.
Regards,
Vodacom Consumer Website Team
GM
George M's update02 May 2023, 13:18
Reviewer Update
This is what you said after two weeks of no comms
Dear Customer
Thank you for your reply.
Kindly note we have escalated the matter to our Networks Team for further investigation and feedback/ resolution. You will be contacted directly by the team once the matter has been concluded.
Your network reference number is ***.
Apologies for any inconvenience this may have caused.
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for your reply.
Kindly note we have escalated the matter to our Networks Team for further investigation and feedback/ resolution. You will be contacted directly by the team once the matter has been concluded.
Your network reference number is ***.
Apologies for any inconvenience this may have caused.
Regards,
Vodacom Consumer Website Team