JS
Jerry S

1 reviews | Active since Nov 2020

18 Nov 2020, 16:44

No Vodacom network @ Skycity Housing Development in Alberton

Anyone planning on moving to Skycity housing Development in Alberton do not enter into any Vodacom contract. My query with Vodacom has been ongoing for the last 8 months. These are issues with Vodacom in Skycity.

1. The Data connection is less than 0.5mbs download and upload from 05H00 to 01H15 that is more 20 hours a day when you can't use their internet. 2. You would be lucky if you use 5GB per month on Vodacom unless your working hours are from 02H00 to 05H00. 3. Vodacom will not cancel your contract @ zero cost even if its their network towers at fault. You will be liable for 70%+ payment for the remainder of your contract. 4. I am losing more than 35GB on unspent DATA per month because Vodacom has basically no towers in Skycity. 5. I have 10 months of my current Vodacom contract and can't wait to put Vodacom behind me.

Afrihost, Exxess and many others offer Fixed LTE in Skycity with better speeds and better prices. I am using one of these options and my neighbor the other and we are both happy.

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2020, 07:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JS
Jerry S's update19 Nov 2020, 10:18
Reviewer Update
Dear Vodacom,

Please don't be ******. The email was only received @ 09H52 and yet your replies on Hellopeter is at 09H48.

I have answered all your 10 questions via email, lets hope you will cancel my contract now and not more promises, I have had 10 months worth of promises, besides that we all know how useless are your promises.

Don't apologies for the inconvenience fix it.

Jerry