No Vodacom Fibre Connection for Almost a Month!!

Our network at our family home in Alberton has been down the past 4 weeks! We've called, logged complaints emailed and until now our Fibre Network hasn't been attended too and we keep getting false promises. I am so frustrated! The area has Openserve at +/- R545 yet we're paying close to R900. It's honestly such terrible service and the Vodacom customer service is absolutely useless.