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tyronecolinbruchhausen T
1 reviews | Active since Jul 2017
06 Aug 2022, 11:39
NO Vodacom fibre and no service what so ever from there department
Absolute shocking actually no service what so ever , app**** towards month end July 2022, approved, yet no one has bothered to make contact with me . I have spent over 4 hrs calling the *** number asking about when i will receive the router and a installation date.................... and even on the 6 August no one can still tell me any details ( PS says router is delivered yet i have not received it ) so if any one wants to wait long periods and make lots of phone calls all at there expense , with no results choose, Vodacom fibre .Everyone i have spoken to should go on retraining , shocking service which one must pay for .guys so many fibre companies out there just do not choose vodacom
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Replies (2)
Vodacom's replyOfficial
07 Aug 2022, 11:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2022, 11:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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tyronecolinbruchhausen T's updateReviewer Update
20 Oct 2022, 21:15oh my query was resolved , from the 4th of august till 14th October its taken to sort this out , with me finding the fault and requesting a router swap out .....................i do not recommend this so called service to anyone , oh ps get your complains to look at my email from 12 Oct and im still waiting for a reply , and yes it is 20th October and still no reply , so the rot of uselessness goes to every department , keep not replying and another review of 1 start goes on hello peter
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tyronecolinbruchhausen T's update20 Oct 2022, 21:15
Reviewer Update
oh my query was resolved , from the 4th of august till 14th October its taken to sort this out , with me finding the fault and requesting a router swap out .....................i do not recommend this so called service to anyone , oh ps get your complains to look at my email from 12 Oct and im still waiting for a reply , and yes it is 20th October and still no reply , so the rot of uselessness goes to every department , keep not replying and another review of 1 start goes on hello peter