NO VODACOM FIBER SERVICE

Our Vodacom fiber went off on Friday 17 November. Since our whole street with all of the houses went off at once, and everyone reported it, I only reported it on Wednesday 22 Nov. I have spoken to various people at Call center who promised personal attention to sort it out but nothing happened. I have complained at the area manager and spoken to different people at their contractor center. Still nothing is happening. All the other homes are up and running and clearly someone made a mess of the connections since mine was working fine before the street's fiber went down and now it's not. Tomorrow will be two weeks without fiber, once again got a call and email today and still nothing. Trying to do online business is impossible, my kids have started school holidays now, so movies and games are out of the question. Buying data from Vodacom for my phone to use as hotspot is ridiculously expensive and I don't see why I should carry the expense, maybe it's their way of getting extra income. They issued me with a ****le to stand in if the fiber goes down, due to the location of my fiber installation it only works sometimes and with poor signal. If I earned money for all the promises made I would be rich. My phone recorded all the interactions with them and I have emails to proof. I cannot be more frustrated than I am now. Vodacom is going the same way as many entities in SA, which means no service, *********** contractors and service. Makes me wonder when someone will actually help me and how long before Vodacom start retrenching half their staff because of loss of clients and income. More pathetic it cannot become! My rating show 1 star but it should be zero, since I have received zero service. My REF SR***