JD
Jan D

1 reviews | Active since Oct 2016

28 Dec 2018, 13:33

No vodacom fiber before 30% signup, unfair

Dear Vodacom Fiber. Why are you not willing to install fiber at my house? I live in a townhouse complex where the fiber is already installed, yet Vodacom will not install to my house before 30% signup of the complex is achieved, why? So if I lived in a house along a normal street there is no issue but because I'm in a townhouse a signup percentage needs to be met? How is that fair? On your website is shows no coverage for my complex yet the fiber is already installed a month ago. I have been a Vodacom client for a long time but that also counts for nothing! Please feel free to contact me

0
Replies (2)
Vodacom
Vodacom's reply28 Dec 2018, 13:46
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Dec 2018, 15:06
Official
Good Day,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Our Fibre Team can also be reached on *** [free from Vodacom numbers].

Regards
Vodacom Consumer Website Team