1 reviews | Active since Nov 2014
No Vodacom do better
I have been with vodacom for over 10 years. I have moved to kamberg area for 3 years now and been struggling endlessly with the network(minimal signal for calls, messages and wifi connection on and off)and struggling to get any help from vodacom but you are quick to take debit orders off. How much of my paid data I lose monthly because there is no signal to use it. And it does not carry over. When I upgraded in September 2022 I was advised to take a home router and told how much stronger and better my connection would be. Again just a lie and no support from vodacom. I am not paying another 3 years for a service I am not getting forget it. After complaining to vodacom on facebook I send a message to ask what is going on and I am told the network division has informed me for a planned tower but no time for completion. Firstly I was not informed on anything, why lie? No time indication so again customers are not made a priority but taking their money is. How does this even make sense?? I must keep paying for a service but I don't receive it? No Vodacom No. U need to do better. U are going to lose clients. I am going to make it my mission to phone other services providers to see who wants our business and I will not give vodacom another cent if they can not fix the issue. Really angry and so over vodacom and so are many other vodacom clients.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our Facebook team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Clearly you did not read my complaint as your Facebook team has responded as follows:
Hi Roxette
Our records indicate our Network Division had informed you of the following:
Planned Tower (KZN_ALK_462_1) - the customer was informed and there is no time frame for completion.
Which I was not notified as they have stated and you please tell me, what do I do in the mean time as there is no time frame for completion? I suppose I keep paying for a service I don't receive.
This is not on.
Clearly you did not read my complaint as your Facebook team has responded as follows:
Hi Roxette
Our records indicate our Network Division had informed you of the following:
Planned Tower (KZN_ALK_462_1) - the customer was informed and there is no time frame for completion.
Which I was not notified as they have stated and you please tell me, what do I do in the mean time as there is no time frame for completion? I suppose I keep paying for a service I don't receive.
This is not on.
