HV
Helena V
1 reviews | Active since Jul 2020
06 Jul 2020, 10:04
No Vodacom coverage and cannot cancel the contract.
The area where my daughter live does not have any Vodacom reception. I am paying for a contract that serves no purpose. She can only use her phone when she is not at the place where she lives. We tried to cancel the contract, but they want to charge a ridiculous amount of money for the cancellation. Even though she upgraded in October 2018, we can only cancel the contract in December 2020.
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Vodacom's replyOfficial
06 Jul 2020, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2020, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team