kR
koop R
1 reviews | Active since Oct 2019
05 Oct 2019, 23:10
No Vodacom agent response for 48 hours on 082135
Been trying to obtain an ITC number from Vodacom for a ****** phone for 48 hours on and off. Calling 082135 leads to a message of "too many calls and agents cant respond write now. Then it switches to using selfhelp options which do not cater for an ITC number. May be necessary to drive to the Vodacom pavilion in Midrand but why should one go to this extend at extra cost due to inefficiencies from Vodacom.
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Vodacom's replyOfficial
06 Oct 2019, 11:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 08:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Oct 2019, 08:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team