LN
Lindeni N

1 reviews | Active since Sept 2014

19 Sept 2018, 09:06

No value for money

Since August my data has been disappearing before I can utilise them or would vanish after I have only used about half of it. When I recharge with 1G it used to last me for almost a month but lately it doesn't even last a week. Yesterday when I called to complain the explanation didn't make sense and didn't resolve the problems. This is broad ****************.

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2018, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Sept 2018, 12:13
Official

Dear Lindeni,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)