No urgency on customer service

i app**** for contract with vodacom 2 weeks ago and the process was quick and simple. within 2 days i received a call from the confirmation department to confirm delivery of my order. while talking with the consultant, i realised that the phone was coming with a new sim card which was not what i wanted. i then explained to the lady that i want to use my existing sim card and she told me that she will cancel the order and re-order again with my sim card to be ported. the re-order process has been the annoying experience for me as up until now, everything was approved and its been more than a week waiting for confirmation department to give me a call. ive been calling vodacom daily to follow up and every day im being told someone will contact me but to date, no one has called me despite my daily follow up. i even ask the previous consultant that i dont want to see myself having 2 contracts as im considering going to another supply to get my contract from then. can someone look into this for me. quote is: ***