1 reviews | Active since Oct 2016

11 Oct 2016, 08:47

No upgrade SMS

<p> So I just received my Vodacom Statement and all of a sudden my bill has increased by R150 ...which may not seem alot but when you are payinng for more than one contract then every penny counts...what bugs me is that there was NO notification from Vodacom that my contract was expiring...No coutesy SMS just to remind us..instead VODACOM justdumps all the discounts and puts you on a month to month contract...We sign a two year contract so that we dont have to worry about top ups etc...</p> <p> </p> <p>This is pathetic...VODACOM is going to loose clients because of this...I for one am considerng a different Vendor ...Telkom seems to be growing...and giving much better deals ...</p> <p> </p> <p>For all those reading this post ...think carefully and watch you pennies...</p>

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,