No upgrade service

<p>I have been trying for two weeks to get an upgrade. Every time I phone I have to wait at least 15 minutes before anybody picks up. If the call is not dropped I get put on hold while they talk to their team leader. I tried to do a deal match and gave them all the details of the deal and they said call back in 48 hours. I did so and nobody knew about the previous call, then the call got dropped. I called back again to be told that there are two upgrade "branches" and they don't know if the other branch are looking at the deal. I'm so frustrated! I've been a loyal Vodacom customer for over 20 years, paying over a R1000 a month. Surely the least they can do is match a competitors deal? I was told numerous time that they can't call back from the upgrade department but the last operator said she would call back. I have been put on hold for over 25 minutes and still haven't resolved my issue. Vodacom have one of the highest call rates in the country and many of my calls still get dropped.</p>