No Upgrade phone received

<p>I upgraded my phone on the 23rd of November 2016 to a Sony Xperia M via the Voacom online services to which someone had to call me back. They then did call me back to complete the upgrade. We spent around 15 minutes on the call to go through all the terms and conditions, delivery address etc etc and all was completed. It is now the 3rd of January 2017 and I have still not received my phone even though I am being billed for it. I have called in no less than 11 times now already and spoke with numerous people telling me that the order is showing as complete. I have NOT received my phone and none of the agents are helpfull at all and no one ever gets back to me. I have to call in each time and hold 15 minutes before I get through to someone only to get told they will escalate the issue. Nothing ever comes of it! The last person I spoke with now was called Celest and I spoke with her at 11:39 on the 3rd of January 2017. I said that I will now take to social media as well as hellopeter and then finally the Ombudsman to which she rep**** she agrees that I need to take it further. I think this is disgusting that even the call centre staff has to reccommend that. I WILL take it further so Vodacom, I give you a headsup to start gathering all the recordings linked to my accountas you will be needing them very soon. I urge anyone currently with Vodacom to seriously rethink doing business with them as they were always very good but WOW I cannot believe the service now. Next step Ombudsman</p>