NO UPGRADE OR FEEDBACK
<p>My account is I ********** . I have contacted your upgrades department twice now over a period of more than 2 months and completed upgrades on two of my numbers every time I phone. Funny enough up to today I have heard nothing from you or given any feedback on the upgrades even after it was both times confirmed that the handsets will be delivered at my work. I just cannot understand it. I cannot upgrade on the portal as it does not give me any option to do so any more. It would really be appreciated if you can make contact with me preverably after 17h00 in the day to sort this matter out. One contract expired in Feb 2016 already and the other in Aug 2016. Please let us sort this matter out. Or tell me what is the holdup so we can fix it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It has been two weeks now without any effort to contact me with the matter outstanding.
How do you want me to view and handle this unfortunate customer service?
It has been two weeks now without any effort to contact me with the matter outstanding.
How do you want me to view and handle this unfortunate customer service?
Another three days passed after my private message to you without any feedback.
What is going on there?
Another three days passed after my private message to you without any feedback.
What is going on there?