#No Upgrade, No Service, No Nothing!!!

<p>So once again I am going to hellopeter.com to voice my disgust and disappointment with Vodacom again.</p> <p>On Monday 12th September, I called the upgrade centre before 12pm, spent a long time (I’m at work) on the phone with the lady making sure that everything is correct, that they have got the phone I want and that there is stock, all done +- 45 or so mins later.</p> <p>And I wait, and wait and wait…………………. Nothing……… no sms, no email renewing my contract for another 24 months……………. so I phone again and they tell me the order was processed late so I will get my phone in 3 – 4 working days………. So now I go to Facebook where I lodge my complaint, am then told to send it through as an email, which I do and I get a phone call to say its been elevated has no one has a clue as to what is happening and why I have not received my phone.</p> <p>Hi Della-Anne As discussed, we have escalated your query to our Senior Team with reference 1- ********** 0794 for intervention and urgent feedback. ^AD</p> <p> </p> <p>I got a call on Thursday to say they busy sorting it out.</p> <p>I then receive a phone call on Friday 16th to say that my phone will be delivered that (I am at home already its after 5pm) or on Monday?</p> <p>Monday (19th Sept) I get a call after 5pm to say that she phoned the warehouse etc and that there is no order, no pho0ne is being sent and that I have not received the sms, well umm hello I know that!!!! And I ask so now what, oh no she is going to get it sorted out ASAP, it’s been elevated etc and she will call me first thing yesterday (Tuesday 20th Sept) well I never got that call and I have not heard anything further.</p> <p>So once again, Vodacom is failing and is losing clients as their service is shocking. So here I am again waiting and waiting and waiting and believe me this is not going to be the end of this story.</p>