No upgrade due to low credit score

I am due for an upgrade, so I contacted the Vodacom upgrade department in September 2021 . I was informed that my internal Vodacom credit rating was on a 4 and all they could offer me was a Samsung A52 phone with 50 min and 500mb data cast around R 360 pm. Currently I get 800min and 7 G of data per month at a cost of R 1191.73pm. In order to talk to Vodacoms legal department ??as I could not be put through by Vodacom customer care I had to let my Vodacom account go into arrears before I was able to speak to to the legal department. When I did speak to there legal department I was told that from August 2021 by account was been paid late and I was paying in small amounts to cover my account. So in order to have my credit score increased I have to pay my account on time for six months and only then ,will they consider increasing my score. And then I can get a good phone and package. I upgraded in 2020 with no problem at all!!! I informed vodacom legal department that due to the civil unrest and rioting in Durban KZN in July 2021 this had a big negative impact on my business and that is the reason why small amounts are paid to Vodacom over the month to settle the account. The lady informed me that Vodacom did not care what the reason was!! account was still being paid late. I have had a contract with Vodacom since 1995 !! so much for customer loyalty!! To date I am in 30 days with Vodacom. that is all.When did Vodacom get so conscientious. I would like Vodacom to contact me on *** as I dont have a cell phone as I am waiting for my upgrade!!