CR
Coenraad R
1 reviews | Active since Jun 2019
25 Jun 2019, 18:34
No UPGRADE department NOOO!!!
After sheduling an upgrade with the Vodacom Upgrade department a warehouse representative phoned us stating that the LG G7 that was upgraded would be delivered in 3-5 working days. Today being the 5th day we called to inquire the phone's wherabout. We where informed that the LG G7 was no longer available on any deal from Vodacom. Relatively irate at this we wanted to speak to a Team Leader and was forwarded to Tertius who nentioned that he will call before 17:00 today with an alternative deal. At 17:05 we called the upgrade department once again and was informed that Tertius was not available. After wanting to speak to another Team Leader we where informed that there are no Team Leaders available and that they might have left for the day. As a person that currently have 5 or more lines with Vodacom (The biggest mobile service provider in SA) thia is not acceptable at all. Not even if it was our only line would this be acceptable. A message was sent to Tertius to call in the morning hopefully he does and we can make alternative arrangement. Dependant on the outcome of the telephone conversation my rating of their service will change.
On a very seperate note I would like to give Noli at the upgrade department all the stars that I can +1. She has been extremely helpful.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Jun 2019, 19:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 19:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Jun 2019, 07:59Dear Coenraad,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2019, 07:59
Official
Dear Coenraad,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
CR
Coenraad R's updateReviewer Update
26 Jun 2019, 10:35Dear Vodacom Consumer Website Team
Thank you for your continual feedback in this regard.
After speaking to Tertius this morning, after needing to call him up and him returning my call at 09:15 this morning, I am pleasantly surprised with the amount of professionalism that can come out of your call centre. Well done, Tertius you are most definitely a very bright light in a very dark tunnel. Although you are not off the hook for not returning our call yesterday at the arranged time, or any time after your mentioned meeting (still do not understand why all the Team Leaders would be called off the call centre floor leaving your agents to fend for themselves (Noli, you are awesome)) or even sending out a text message giving reason for the delay.
After our interactions with people like Noli and Tertius we are hoping that this level of service is maintained, pity that we needed to make such an upheaval for something that should be the norm.
So we are at an impasse once more, which will take 24 "working" hours, so 3 days. The Samsung A30 was recommended as a very adequate replacement for the G7 by Tertius, who definitely knows his products (Or madass Googling s****s in the fastest network in South Africa :) ) Myself I would have gone for the Samsung in a heartbeat but for someone who has fallen in love with the LG brand and was looking forward to her new LG phone to run her business with, it is definitely not so easy. Tertius and myself have discussed a suitable replacement for the G7 but not at more than 1.5 times the price of the G7, this will definitely not fly, bad service at several occasions within one transaction and you still get the opportunity to sell a more expensive phone at it's advertised price, Hell NO !!!
So to summarize, great service from Noli and very good service from Tertius, after poking the Bear. We are now waiting for representative to call us to mention the right numbers, get this phone in my wife's hands and so that I can give the reader a better picture of the improvement in service that can be expected in the future from a big service provider such as Vodacom, more specifically their telephonic upgrade department.
Thank you again Vodacom for responding to this review and HelloPeter for providing us with a platform to voice our reviews.
Come on Vodacom, let's fix this issue and show the world that you can expect and get GREAT service in South Africa.
Kind regardsCoenraad
Thank you for your continual feedback in this regard.
After speaking to Tertius this morning, after needing to call him up and him returning my call at 09:15 this morning, I am pleasantly surprised with the amount of professionalism that can come out of your call centre. Well done, Tertius you are most definitely a very bright light in a very dark tunnel. Although you are not off the hook for not returning our call yesterday at the arranged time, or any time after your mentioned meeting (still do not understand why all the Team Leaders would be called off the call centre floor leaving your agents to fend for themselves (Noli, you are awesome)) or even sending out a text message giving reason for the delay.
After our interactions with people like Noli and Tertius we are hoping that this level of service is maintained, pity that we needed to make such an upheaval for something that should be the norm.
So we are at an impasse once more, which will take 24 "working" hours, so 3 days. The Samsung A30 was recommended as a very adequate replacement for the G7 by Tertius, who definitely knows his products (Or madass Googling s****s in the fastest network in South Africa :) ) Myself I would have gone for the Samsung in a heartbeat but for someone who has fallen in love with the LG brand and was looking forward to her new LG phone to run her business with, it is definitely not so easy. Tertius and myself have discussed a suitable replacement for the G7 but not at more than 1.5 times the price of the G7, this will definitely not fly, bad service at several occasions within one transaction and you still get the opportunity to sell a more expensive phone at it's advertised price, Hell NO !!!
So to summarize, great service from Noli and very good service from Tertius, after poking the Bear. We are now waiting for representative to call us to mention the right numbers, get this phone in my wife's hands and so that I can give the reader a better picture of the improvement in service that can be expected in the future from a big service provider such as Vodacom, more specifically their telephonic upgrade department.
Thank you again Vodacom for responding to this review and HelloPeter for providing us with a platform to voice our reviews.
Come on Vodacom, let's fix this issue and show the world that you can expect and get GREAT service in South Africa.
Kind regardsCoenraad
CR
Coenraad R's update26 Jun 2019, 10:35
Reviewer Update
Dear Vodacom Consumer Website Team
Thank you for your continual feedback in this regard.
After speaking to Tertius this morning, after needing to call him up and him returning my call at 09:15 this morning, I am pleasantly surprised with the amount of professionalism that can come out of your call centre. Well done, Tertius you are most definitely a very bright light in a very dark tunnel. Although you are not off the hook for not returning our call yesterday at the arranged time, or any time after your mentioned meeting (still do not understand why all the Team Leaders would be called off the call centre floor leaving your agents to fend for themselves (Noli, you are awesome)) or even sending out a text message giving reason for the delay.
After our interactions with people like Noli and Tertius we are hoping that this level of service is maintained, pity that we needed to make such an upheaval for something that should be the norm.
So we are at an impasse once more, which will take 24 "working" hours, so 3 days. The Samsung A30 was recommended as a very adequate replacement for the G7 by Tertius, who definitely knows his products (Or madass Googling s****s in the fastest network in South Africa :) ) Myself I would have gone for the Samsung in a heartbeat but for someone who has fallen in love with the LG brand and was looking forward to her new LG phone to run her business with, it is definitely not so easy. Tertius and myself have discussed a suitable replacement for the G7 but not at more than 1.5 times the price of the G7, this will definitely not fly, bad service at several occasions within one transaction and you still get the opportunity to sell a more expensive phone at it's advertised price, Hell NO !!!
So to summarize, great service from Noli and very good service from Tertius, after poking the Bear. We are now waiting for representative to call us to mention the right numbers, get this phone in my wife's hands and so that I can give the reader a better picture of the improvement in service that can be expected in the future from a big service provider such as Vodacom, more specifically their telephonic upgrade department.
Thank you again Vodacom for responding to this review and HelloPeter for providing us with a platform to voice our reviews.
Come on Vodacom, let's fix this issue and show the world that you can expect and get GREAT service in South Africa.
Kind regardsCoenraad
Thank you for your continual feedback in this regard.
After speaking to Tertius this morning, after needing to call him up and him returning my call at 09:15 this morning, I am pleasantly surprised with the amount of professionalism that can come out of your call centre. Well done, Tertius you are most definitely a very bright light in a very dark tunnel. Although you are not off the hook for not returning our call yesterday at the arranged time, or any time after your mentioned meeting (still do not understand why all the Team Leaders would be called off the call centre floor leaving your agents to fend for themselves (Noli, you are awesome)) or even sending out a text message giving reason for the delay.
After our interactions with people like Noli and Tertius we are hoping that this level of service is maintained, pity that we needed to make such an upheaval for something that should be the norm.
So we are at an impasse once more, which will take 24 "working" hours, so 3 days. The Samsung A30 was recommended as a very adequate replacement for the G7 by Tertius, who definitely knows his products (Or madass Googling s****s in the fastest network in South Africa :) ) Myself I would have gone for the Samsung in a heartbeat but for someone who has fallen in love with the LG brand and was looking forward to her new LG phone to run her business with, it is definitely not so easy. Tertius and myself have discussed a suitable replacement for the G7 but not at more than 1.5 times the price of the G7, this will definitely not fly, bad service at several occasions within one transaction and you still get the opportunity to sell a more expensive phone at it's advertised price, Hell NO !!!
So to summarize, great service from Noli and very good service from Tertius, after poking the Bear. We are now waiting for representative to call us to mention the right numbers, get this phone in my wife's hands and so that I can give the reader a better picture of the improvement in service that can be expected in the future from a big service provider such as Vodacom, more specifically their telephonic upgrade department.
Thank you again Vodacom for responding to this review and HelloPeter for providing us with a platform to voice our reviews.
Come on Vodacom, let's fix this issue and show the world that you can expect and get GREAT service in South Africa.
Kind regardsCoenraad
CR
Coenraad R's updateReviewer Update
02 Jul 2019, 17:50And so the saga continues with empty promises ... although Christina seems to be the person wanting to help ... after another 2-3 failed attempt trying to call Tertius (after messages was left and promises was made) I spoke to a breth of fresh air Christina who promised to call me back at 12:00 today even if it was just to mention that she had escalated the issue. Before chatting to her I had a call from Philip responding to this review .... thanks HelloPeter for providing the platform, pity Vodacom takes their 7 days for someone to call me ... again I told my story, again I got "so sorry", again a promise to update, he even gave me his cell number to contact him directly. The all seemed too good to be true .... and it was. Below messages to Philip and him responding :
[07/02, 12:54] Coenraad: Hi Philip, Coenraad Ryksen here
[07/02, 12:54] Coenraad: Christina just spoke to me
[07/02, 13:17] Philip: Hi sir
[07/02, 13:19] Coenraad: Has she spoken to you ?
[07/02, 13:23] Coenraad: Philip ?
[07/02, 13:41] Philip: Im with her she is updating me
[07/02, 13:43] Coenraad: Awesome, will you call me thereafter ?
[07/02, 14:01] Coenraad: Any news as yet ?
[07/02, 14:30] Coenraad: Philip ?
[07/02, 15:11] Coenraad: Dear Sir, can I please get ANY feedback in this regard ?
[07/02, 15:11] Coenraad: Please, I will like to believe that good service still does exist in Vodacom
[07/02, 15:12] Coenraad: I am sure that your/Christina's request has passed someones desk by now ?
[07/02, 15:30] Coenraad: Calling Christina. Hopefully she has any feedback
[07/02, 16:00] Coenraad: Hopefully you will call me after 17:00 as to keep your promise providing feedback to me today
[07/02, 16:46] Coenraad: Philip ?
[07/02, 17:16] Coenraad: It might seem that promises from Vodacom is not meant to be kept
And several calls made to his cellphone and 082135. Nothing, niks, zigilo ... not even a "We are still busy". I suppose at this point in time it is not funny anymore. Congratulations Vodacom it is always great to chat to you ... or not. A bit of useless statistics - I have spent over 2 hours and 26 minutes on the phone in the last week to Vodacom just on trying to sort this out.
Come on Vodacom we know you can !!!
[07/02, 12:54] Coenraad: Hi Philip, Coenraad Ryksen here
[07/02, 12:54] Coenraad: Christina just spoke to me
[07/02, 13:17] Philip: Hi sir
[07/02, 13:19] Coenraad: Has she spoken to you ?
[07/02, 13:23] Coenraad: Philip ?
[07/02, 13:41] Philip: Im with her she is updating me
[07/02, 13:43] Coenraad: Awesome, will you call me thereafter ?
[07/02, 14:01] Coenraad: Any news as yet ?
[07/02, 14:30] Coenraad: Philip ?
[07/02, 15:11] Coenraad: Dear Sir, can I please get ANY feedback in this regard ?
[07/02, 15:11] Coenraad: Please, I will like to believe that good service still does exist in Vodacom
[07/02, 15:12] Coenraad: I am sure that your/Christina's request has passed someones desk by now ?
[07/02, 15:30] Coenraad: Calling Christina. Hopefully she has any feedback
[07/02, 16:00] Coenraad: Hopefully you will call me after 17:00 as to keep your promise providing feedback to me today
[07/02, 16:46] Coenraad: Philip ?
[07/02, 17:16] Coenraad: It might seem that promises from Vodacom is not meant to be kept
And several calls made to his cellphone and 082135. Nothing, niks, zigilo ... not even a "We are still busy". I suppose at this point in time it is not funny anymore. Congratulations Vodacom it is always great to chat to you ... or not. A bit of useless statistics - I have spent over 2 hours and 26 minutes on the phone in the last week to Vodacom just on trying to sort this out.
Come on Vodacom we know you can !!!
CR
Coenraad R's update02 Jul 2019, 17:50
Reviewer Update
And so the saga continues with empty promises ... although Christina seems to be the person wanting to help ... after another 2-3 failed attempt trying to call Tertius (after messages was left and promises was made) I spoke to a breth of fresh air Christina who promised to call me back at 12:00 today even if it was just to mention that she had escalated the issue. Before chatting to her I had a call from Philip responding to this review .... thanks HelloPeter for providing the platform, pity Vodacom takes their 7 days for someone to call me ... again I told my story, again I got "so sorry", again a promise to update, he even gave me his cell number to contact him directly. The all seemed too good to be true .... and it was. Below messages to Philip and him responding :
[07/02, 12:54] Coenraad: Hi Philip, Coenraad Ryksen here
[07/02, 12:54] Coenraad: Christina just spoke to me
[07/02, 13:17] Philip: Hi sir
[07/02, 13:19] Coenraad: Has she spoken to you ?
[07/02, 13:23] Coenraad: Philip ?
[07/02, 13:41] Philip: Im with her she is updating me
[07/02, 13:43] Coenraad: Awesome, will you call me thereafter ?
[07/02, 14:01] Coenraad: Any news as yet ?
[07/02, 14:30] Coenraad: Philip ?
[07/02, 15:11] Coenraad: Dear Sir, can I please get ANY feedback in this regard ?
[07/02, 15:11] Coenraad: Please, I will like to believe that good service still does exist in Vodacom
[07/02, 15:12] Coenraad: I am sure that your/Christina's request has passed someones desk by now ?
[07/02, 15:30] Coenraad: Calling Christina. Hopefully she has any feedback
[07/02, 16:00] Coenraad: Hopefully you will call me after 17:00 as to keep your promise providing feedback to me today
[07/02, 16:46] Coenraad: Philip ?
[07/02, 17:16] Coenraad: It might seem that promises from Vodacom is not meant to be kept
And several calls made to his cellphone and 082135. Nothing, niks, zigilo ... not even a "We are still busy". I suppose at this point in time it is not funny anymore. Congratulations Vodacom it is always great to chat to you ... or not. A bit of useless statistics - I have spent over 2 hours and 26 minutes on the phone in the last week to Vodacom just on trying to sort this out.
Come on Vodacom we know you can !!!
[07/02, 12:54] Coenraad: Hi Philip, Coenraad Ryksen here
[07/02, 12:54] Coenraad: Christina just spoke to me
[07/02, 13:17] Philip: Hi sir
[07/02, 13:19] Coenraad: Has she spoken to you ?
[07/02, 13:23] Coenraad: Philip ?
[07/02, 13:41] Philip: Im with her she is updating me
[07/02, 13:43] Coenraad: Awesome, will you call me thereafter ?
[07/02, 14:01] Coenraad: Any news as yet ?
[07/02, 14:30] Coenraad: Philip ?
[07/02, 15:11] Coenraad: Dear Sir, can I please get ANY feedback in this regard ?
[07/02, 15:11] Coenraad: Please, I will like to believe that good service still does exist in Vodacom
[07/02, 15:12] Coenraad: I am sure that your/Christina's request has passed someones desk by now ?
[07/02, 15:30] Coenraad: Calling Christina. Hopefully she has any feedback
[07/02, 16:00] Coenraad: Hopefully you will call me after 17:00 as to keep your promise providing feedback to me today
[07/02, 16:46] Coenraad: Philip ?
[07/02, 17:16] Coenraad: It might seem that promises from Vodacom is not meant to be kept
And several calls made to his cellphone and 082135. Nothing, niks, zigilo ... not even a "We are still busy". I suppose at this point in time it is not funny anymore. Congratulations Vodacom it is always great to chat to you ... or not. A bit of useless statistics - I have spent over 2 hours and 26 minutes on the phone in the last week to Vodacom just on trying to sort this out.
Come on Vodacom we know you can !!!